There are two ways to add an email address for an existing Agency Cloud user, this depends on whether your user accounts are managed by a central administration team or by individual users themselves. Both methods are outlined below. Admin users with permission to manage other Agency Cloud users - From Agency Cloud, open Configuration > Setup Negotiators screen
This requires you to be logged in as a user with permissions to manage your own negotiator records - In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab
- Click Installation Options > SUMS Options > Add e-mail address
![](https://reapit.atlassian.net/wiki/download/thumbnails/863961191/image2020-11-3_14-54-58.png?version=1&modificationDate=1604415301177&cacheVersion=1&api=v2&effects=border-simple,shadow-kn&width=600) Click Yes when prompted and then enter the user’s email address in the box displayed, then click Accept when done SCREENSHOT? Info |
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If the email address entered in step 4 is not unique, i.e. an Agency Cloud user that uses this email address already exists, you will not be able to add the email address A new unique email address or email address alias will be required instead |
General Agency Cloud users, with permission to only manage their own user account - From within Agency Cloud, click your name/office in the top left corner of the screen, then click Edit My Details
![](https://reapit.atlassian.net/wiki/download/thumbnails/863961191/image2020-11-3_14-59-47.png?version=1&modificationDate=1604415589330&cacheVersion=1&api=v2&effects=border-simple,shadow-kn&width=400)
- From the Update My Details screen, click Add next to E-mail and enter your email address
![](https://reapit.atlassian.net/wiki/download/thumbnails/863961191/image2020-11-3_15-1-3.png?version=1&modificationDate=1604415665327&cacheVersion=1&api=v2&effects=border-simple,shadow-kn&width=400) - Click Save to finish
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