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This guide has been reviewed against our global client base and classed as relevant to |
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all regions |
If a contact has a partial/malformed email address entered into Reapit
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, and they are included in a match which is then emailed - when Outlook sees the partial/malformed email, it may use an inbuilt Outlook auto-complete feature and attempt to match the email address to one within the
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Reapit user's Outlook address book - resulting
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in an unrelated/unintended contact receiving the email
This may come to your attention by the recipient contacting you to inform you that the email was not relevant to them and/or you
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receive an 'email unsubscribe' request - while this may appear to be a GDPR or system issue, it is advised to carry out the steps below to trace the user with the malformed email - which will then allow you to correct the email address on the contact record and therefore resolve the issue moving forward
1. Search for the sent email to get a copy of the recipient list As the email was sent with all recipients in the BCC field, it is not possible to forward the email (as the BCC field is hidden from all recipients of the email)
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2. Get a list of matched applicants from the property journal From the property:
From the property journal:
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3. Run the match again From the property:
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4. Compare the three lists To locate the partial/malformed email address in Reapit |
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Explanation and guidance if a contact reports receiving a match email from you in error |