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This guide has been reviewed against our global client base and classed as relevant to |
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You may notice that you cannot view a certain record because it is flagged as **Masked**
1. Why are records masked?
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Masked records A record is masked due to the way the system security settings are configured for your company This is affected by the Manager/Negotiator or Office that owns that record Although a contact/property may be yours, you may not have the necessary permissions (set in configuration) to view the selected office/negotiator's data
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a record appears masked, you might still able to click links, view information and possibly make some changes - however, this is all dependent on how the security settings have been configured
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If you need access to a Masked record, contact your manager or key Reapit contact
Related articles
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| labels | masked record cannot view see |
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| cql | label in ( "property" , "applicant" ) and type = "page" and space = "RW" |
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Explanation of a masked record and reasons for seeing these on your system |
