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This guide has been reviewed against our global client base and classed as relevant to all regions

If you have imported your bank statement and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date

This page explains how to mark the receipt as unknown and how to allocate once you've identified where the money belongs

1.

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 Import your bank statement file

From Import Receipts from Bank Statement:

  • Highlight the unknown receipt

  • Select Unknown (bottom of screen) 
    This marks the entry

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  • as Unknown Tenancy 

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  • Click Post

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2. Reconcile the unknown amount

  • Open the

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  •  Bank Reconciliation screen and reconcile the unknown amount

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3. Unknown amount

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in Import Receipts from Bank Statement

  • The unknown amount will stay within the Import Receipts from Bank Statement

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  • This can stay here

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  • , either until the funds are ready to be allocated to a tenancy or reversed

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If you have imported your bank statement and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date