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Info

This guide has been reviewed against our global client base and classed as relevant to all regions

A configuration option is available which will ensure that payments are reversed rather than deleted

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To enable this configuration option, click here to contact Reapit Support

1. Reverse payment option

From the landlord:

  • Click Transactions

  • Right-click over the relevant payment and select Reverse payment

    Reversal transactions will be created for all payments that have not been processed through the BACS/ABA & Cheque Run

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2. Reverse payment

  • Click Post

    See 2a for detail on configuration

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title2a. Hide transactions from landlord statement

Subject to configuration, you may also see the option to hide the transactions from the landlord statement, providing they have not previously appeared on a statement

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3. Reversal complete

The reversal is now complete

It will be visible from the landlord transactions screen and the funds will be available for future payments

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Configuration option which will ensure that payments are reversed rather than deleted