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When a landlord statement fails to send in the landlord statement run, this can be due to a number of reasons - this guide outlines the various errors which can be seen and how to fix them
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| Note |
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When an error occurs, an orange warning triangle will appear next to the landlord’s name on the Landlord Statement Run |
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The reason why the statement failed will be displayed See below for a list of errors, why they are occurring & how to fix
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Error list
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The table below details the error & reason on the left, with how to fix it on the right
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Error & reason/explanation
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Accountant details not specified
| Warning |
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Accountant details not specified |
| Info |
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On Landlord Financial Details, Copy statements has been changed from Not sent to Post or
E-mail but no Accountant record has been provided |
From Landlord record, Landlord Financial Details:  If OR, if the above is not needed: |
Landlord has non-property transactions not linked to a property
| Warning |
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Landlord has non-property transactions not linked to a property |
| Info |
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This can occur when the landlord has previously received grouped payments from multiple properties, causing the Property Code column on the Landlord Statement Run to appear blank This is due to the system not being able to represent more than one Property Code into this field |
You can identify what needs to be done, as follows: Right-click the blank transaction and select Highlight allocations
This will allow you to see if the allocations relate to one property or more Submit these details to the Reapit Support Portal for adjustment
Reapit Support may be able to fix the issue if the related funds (such as a receipt) are only linked to one property, by inputting the property codes this relates to - however, if the allocations are split across numerous properties due to a grouped payment, the landlord Statement Layout should be changed to  Image Modified| Tip |
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If the landlord requires separate statements, |
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you will need to create to fix this Landlord has no email address
| Warning |
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Landlord has no email address |
| Info |
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An email address needs to be entered on the landlord record |
From the landlord record: |
Image Removed Image Added |
Not due
| Info |
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Landlord has new transactions on the ledger, however the statement frequency is set to After payment or Monthly |
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