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This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud, including:

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Why is information tracked?

Information is tracked to provide an enhanced user experience and improve the product

What is being tracked?

Searches 

  • Side bar panel parent - for example: Universal Search, property, applicant, etc.

  • Search type - for example: phone, name, address, indeterminate

  • Time taken from clicking the search button to when all counts are displayed (where applicable) 

  • Full text - Y/N

  • Categories - a list of ActivityCategoryType enum values, based on onByDefault parameter passed to UniversalSearch constructor

    • Page/window opened - i.e. duration from when it was created to when it was usable  

    • Page/window closed 

    • Button clicks -

    this includes

    • including menu item clicks

    • Apps

    that are

    • loaded via Reapit Foundations 

    • DLLs

    that are loaded via AgencyCloud Workflow triggered by AgencyCloud 

    • within the Reapit platform

    • Workflow within the Reapit platform

    • Web requests - including images loaded and documents opened 

    • When users log out 

    Info

    No sensitive information will be tracked

    ,

    - such as names, addresses or phone numbers

    Content of documents opened will not be tracked -

    also,

    when opening documents, only the following will be tracked:

    the

    URL accessed, time taken to retrieve

    the

    document, size of document and response received from

    the

    server when downloading

    the document and the length of the document

    Logs 

    • Errors

    in AgencyCloud 

    • within the Reapit platform

    • Individual and batch accounts processes ran

    in AgencyCloud

    • on the platform, including the type of

    process 

    • process and time taken to complete 

    • Housekeeping processes ran

    in AgencyCloud 

    ...

    • on the Reapit platform

    How to opt out

    A user can opt out of analytics at any time

    From main menu:

    • Click user name/office top right and click Edit My Details

    • Click drop down menu beside Tracking consent and select Deny, then click Save

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    Excerpt
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    This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud