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| Panel |
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| panelIconId | 1f5d3 |
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| panelIcon | :calendar_spiral: |
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| panelIconText | 🗓️ |
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| bgColor | #FFEBE6 |
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Available from version 12.199 |
| Tip |
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This update applies when sending correspondence from the arrears screen via the print button and also via rule-based tenant arrears notifications
For more information on rule-based tenant arrears notifications, click here:
Custom/automated rule-based tenant arrears notifications - configuration option
When using the arrears screen to communicate with tenants/guarantors regarding tenant arrears, it is possible to choose who to send the correspondence to
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Prior to this update, correspondence would be sent to both the tenant and guarantor with no option to select the required recipients
| Tip |
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When sending correspondence from the arrears screen via rule-based tenant arrears notifications, you are now able to send correspondence to just guarantors, along with the options offered previously
Prior to this release, options were to send to tenant, tenant/guarantor or landlord For more information on rule-based tenant arrears notifications, click here:
Custom/automated rule-based tenant arrears notifications - configuration option |
From the main menu: Click Lettings/Rentals and select Chase Arrears Click Print  Select Yes or No, as required  Select who to send to and click Accept
The print/export options screen will be displayed: | Tip |
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In this example, Guarantors only were chosen, therefore just 4 x letters/emails will be generated for the 4 tenancies with a guarantor |
Related articles
| Filter by label (Content by label) |
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| showLabels | false |
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| max | 8 |
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| maxCheckbox | false |
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| sort | modified |
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| showSpace | false |
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| reverse | true |
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| cql | label = "arrears" |
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