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Info

This guide has been reviewed against our global client base and classed as relevant to all regions

You may notice that you cannot view a certain record because it is flagged as **Masked**

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RPS masks applicants/properties/contacts/diary entries based on which negotiator owns the record or which office owns the record.

This page explains why this is happening and the best approach to take.

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Masked

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records

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  • A record is masked due to the way the system security settings are configured for your company

  • This is affected by the Manager/Negotiator or Office that owns that record

  • Although a contact/property may be yours

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  • , you may not have the necessary permissions (set in configuration) to view

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  • the selected office/negotiator's data

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  • On some occasions, while

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  • a record appears masked, you

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  • might still able to click links, view information and possibly make some changes

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  • - however, this is all dependent on how the security settings have been configured

Filter by label (Content by label)
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spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@a45
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labelsmasked record cannot view see
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in ( "property" , "applicant" ) and type = "page" and space = "RW"

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Excerpt
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Explanation of a masked record and reasons for seeing these on your system