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Note

The instruction below cannot be performed within a Citrix or Terminal Server environment - please use the latest version of Chrome or Internet Explorer (IE) in your desktop environment

If there’s any uncertainty as to the environment your installs are located, please contact your IT support/contact who will be able to advise further

Noteinfo

If you are unable to access your account or reset your password

If you

haven't used your Reapit IQ account for 2 years, it will have been terminated due to inactivity

You can easily reactivate your account by raising a request using this form - click here

Click here to log a ticket with Reapit Support to get your account reactivated

1. Access Reapit IQ

From the Reapit main menu:

  • Click your name/office (top left)

  • Click Contact Support and , then click Help and select
    Reapit IQ

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  • Reapit IQ link on main menu.pngImage Added

2. Click Forgotten your Password?forgotten username/password link

From the Reapit IQ login screen:

  • Click Forgotten your Password?

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  • I’ve forgotten my username/password

    Reapit IQ login - forgot password link.pngImage Added

3. Enter your email address

  • Email ID / Username: enter In the Username field, ensure your email address is entered

  • Check the box beside I'm not a robot 

  • Click Email my password

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  • This should be the email address you use to login to Reapit IQ

  • Click Continue

    Reapit IQ login - forgot password - enter user name.pngImage Added

  • The following confirmation message will be displayed:

    Reapit IQ login - reset password confirmation msg.pngImage Added

4. Receive new password via email

  • Look out for an email from
    training@reapit.com titled
    Your new Reapit IQ password

    • Open the email to view your new password

    The new password should be copied across to the Password field in Reapit IQ
    Do not double-click the password before copying it to Reapit IQ - this adds a space to the end of the password, meaning it will not work

  • Click and drag carefully over the characters of the password to select them, ensuring no blank spaces are selected

  • Paste the password into the Reapit IQ Password field and click Sign In

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    Providing the email address entered in the previous step was already registered with Reapit IQ

    • You will receive an email titled Reapit password reset
      This email contains a link to allow your Reapit IQ password to be reset and a new one entered

    • Open the email and click the link

    • Reapit IQ will be launched and a form displayed where your new password should be entered and confirmed

    • You will then be asked to login to Reapit IQ using your new password

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    Guidance on resetting how to reset your Reapit IQ password

    Note

    Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help