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This guide has been reviewed against our global client base and classed as relevant to

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all regions

Process to follow to create a tenant statement

1. Access tenancy transactions

From the tenancy screen, Accounts Functions panel:

  • Click View Transactions

  • Click the Date column heading to sort the transactions from oldest to newest

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2. Remove deposit

If the agent is also holding the tenant deposit, the total held should be excluded to show the true arrears balance

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  • Click the Type column

  • Click Select all then click Deposit Held to remove the deposit from view

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3. Produce statement

The statement can be exported to Excel and/or a PDF created

  • Click Print

  • Select Print Statement
    Option to preview is offered

    A PDF statement is produced which shows all transactions on the account and the current balance

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4. PDF statement example

Use the Save option (top right) to save the file locally,

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as required

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The statement contains the following information:

  • Date: date of the invoice or the date the tenancy was received into the bank

  • Description: description of the transaction, for example: rent and the period it relates to

  • Debit: debit on account, for example: a rent demand/fee invoice due by the tenant or a tenant refund

  • Credit: payments received from the tenant or credit notes

  • Unallocated: rent outstanding or payments that have been received on the tenant but have been left on account

  • Balance: running total

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Process to follow to create a tenant statement