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This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud, including:
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Why is information tracked?
Information is tracked to provide an enhanced user experience and improve the product |
What is being tracked?
Searches Side bar panel parent - for example: Universal Search, property, applicant, etc. Search type - for example: phone, name, address, indeterminate Time taken from clicking the search button to when all counts are displayed (where applicable) Page/window opened - i.e. duration from when it was created to when it was usable Page/window closed Button clicks -
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this includes that are that are loaded via AgencyCloud Workflow triggered by AgencyCloud within the Reapit platform Workflow within the Reapit platform Web requests - including images loaded and documents opened When users log out
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No sensitive information will be tracked - such as names, addresses or phone numbers Content of documents opened will not be tracked - when opening documents, only the following will be tracked: URL accessed, time taken to retrieve document, size of document and response received from server when downloading |
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Logs |
in AgencyCloud in AgencyCloud process in AgencyCloud ...
How to opt out
A user can opt out of analytics at any time From main menu: Click user name/office top right and click Edit My Details Click drop down menu beside Tracking consent and select Deny, then click Save  Image Modified
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Related articles
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| Excerpt |
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This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud |
