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I’ve forgotten my password - how do I reset it?
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From the Reapit Connect login screen:
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I don’t have an email address - how can I add one to Reapit?
There are two ways to add an email address for an existing Reapit user which depend depends on whether your user accounts in your organisation are managed by a central administration team or by the individual users themselvesuser Follow the relevant section below:
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a. For admin users with permission to manage other Reapit users
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b. For standard users with permission to manage their own user account onlyFrom main menu:
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If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of Reapit - follow these steps:
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I’m trying to login but I am
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seeing ‘User is disabled’, what should I do?
Your account may be inactive and will need to be reactivated by Reapit Support
If you see the following message, it means your account is no longer active
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Topics relating to when managing adding/editing user details on Reapit
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FAQs following 18/11/2024 release
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If you have any questions regarding the FAQs below, please contact your Reapit Customer Success Manager (CSM) |
How do I update my name?
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I’ve updated my name in Reapit and it’s not displaying correctly in an app/Reapit Connect
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How do I setup MFA for my account?
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How do I reset/change my MFA authenticator?
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After resetting my password in Reapit, how do I get back to the sign in screen?
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