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I’ve forgotten my password - how do I reset it?

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If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of Reapit - follow these steps:

  • Wait 5 minutes and retry

  • If you are still unsuccessful, reset your password using the Forgot your password? link on the login screen

Note

After trying the above steps, if you are still unable to login, contact Reapit Support

I’m trying to login but I am

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seeing ‘User is disabled’, what should I do?

Your account may be inactive and will need to be reactivated by Reapit Support

If you see the following message, it means your account is no longer active

User is disabled.pngImage Added
Tip

In order to reactivate your account, approval will be needed from your company's Reapit key contact/self-service administrator - click here to use this form

Topics relating to when managing adding/editing user details on Reapit

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  • User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

  • For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below

Tip

For information on using the Negotiator and User Setup screen, see this guide:
Add a new user, remove a user and transfer data between users

FAQs following 18/11/2024 release

Info

If you have any questions regarding the FAQs below, please contact your Reapit Customer Success Manager (CSM)

How do I update my name?  

  • Following the planned release for 18th November 2024, any updates to your name should be actioned from your Reapit Connect My Account page and no longer through the Negotiator screen in Reapit

  • Once you have updated your name in Reapit Connect, it will be reflected in Reapit on your next login

I’ve updated my name in Reapit and it’s not displaying correctly in an app/Reapit Connect  

  • Please go to your Reapit Connect My Account to update your name

  • Any updates to your name via the My Account page, will be reflected in Reapit on your next login

How do I setup MFA for my account?

  • Navigate to your Reapit Connect My Account page and select Setup Authenticator

How do I reset/change my MFA authenticator?

  • Navigate to your Reapit Connect My Account page and select Reset Authenticator

  • Alternatively, contact a Reapit Administrator within your organisation who can reset on your behalf via the Admin section

After resetting my password in Reapit, how do I get back to the sign in screen?

  • After initiating a password reset in Reapit, the following screen is displayed: 

    Check your email.pngImage Added

  • Click Resend email then, on the screen that is displayed, click Back to Reapit
    OR

  • Close and reopen Reapit
    Either of these two actions will reset your login session

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