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If you see the following message, it means your account is no longer active

• User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

• For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below

How do I update my name?  

• Following the planned release

• for 18^th November 2024, any updates to your name should be actioned from your Reapit Connect

• My Account

• page and no longer through the Negotiator screen in Reapit

• Once you have updated your name in Reapit Connect, it will be reflected in Reapit on your next login

I’ve updated my name in Reapit and it’s not displaying correctly in an app/Reapit

Connect  

• Please go to your Reapit Connect

• My Account

• to update your name

• Any updates to your name

• via the My Account page, will be reflected in Reapit on your next login

How do I setup MFA for my account?

• Navigate to your Reapit Connect

• My Account

• page and select

• Setup Authenticator

How do I reset/change my MFA authenticator?

• Navigate to your Reapit Connect

• My Account

• page and select

• Reset Authenticator

• Alternatively, contact a Reapit

• Administrator within your organisation who can reset on your behalf via the

• Admin

• section

After resetting my password in Reapit, how do I get back to the sign in screen?

• After initiating a password reset in Reapit, the following screen is displayed: 

  Image Added

• Click Resend email then, on the screen that is displayed, click Back to Reapit
  OR

• Close and reopen Reapit
  Either of these two actions will reset your login session