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This guide has been reviewed against our global client base and classed as relevant to all regions

An arrears note can be created via the tenancy record

From a tenancy Activity Feed:

  • Click (plus) and select Create journal entry

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  • Select Arrears Note and add note in field below

  • Click Accept

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An Arrears Note can also be added from the Chase Arrears screen

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From AgencyCloud 12.136+, an arrears note can be created via the tenancy record