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This guide has been reviewed against our global client base and classed as relevant to

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all regions

There may be circumstances where a tenant should not be chased for rent arrears

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This article outlines how to set a preference on a tenancy to not chase arrears - that tenant will then be excluded from the

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Arrears screen

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From the tenancy record, Details tab, in the Accounts panel:

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While the Do not chase box is ticked, the tenant will not appear in the Chase Arrears screen

If/when circumstances change and the tenant should be chased, then go back to the Details tab and untick the Do not chase box

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