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This guide has been reviewed against our global client base and classed as relevant to the UK only |
This guide contains a series of checks to follow if you find that your company website or portals you upload to are
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missing properties
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and/or
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property details aren't feeding across correctly
Changes to how a property is presented on a portal and the sending of additional status options need to be requested via your Reapit key contact - if you are a key contact, click here to complete the Set-up / Amend Portal Feeds form to progress this
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Property missing from a
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portal? (e.g. Rightmove, Zoopla etc)
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| title | Carry out an Internet Check |
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1. Access property marketing screen
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Click Marketing
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2. Use Internet Check function
The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any |
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issues 1. Access Internet Check From the property record in AgencyCloud Click Marketing
Click Internet Check
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Potential upload problems for |
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the property will be listed | Tip |
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Your property should now upload to the relevant property portals or your company website |
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This may not be immediate due to scheduled feed times |
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| get an error message stating 'Agency is |
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Ensure that a relevant agency type |
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selected for the property - it should not be blank On a sales property: On a lettings property: |
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| title | Is the property status correct in AgencyCloud? |
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The status of your property must be at Available status - this applies to both sales & lettings properties Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
See this guide for more information: Portal feed change requests & standard settings
If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form |
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| title | Is your property on OnTheMarket (OTM) but not others? |
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| Is your property missing from Rightmove, Zoopla |
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If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below 1. Update the portal From the property Marketing screen: |
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You may see different wording here |
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such as Update Rightmove or Update Website |
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These options will still update your property record
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|  Image Added | 2a. Confirmation message: |
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sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |
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|  Image Added | 2b. Confirmation message: |
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message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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Property details on
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portal/
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company website not the same as those shown in AgencyCloud?
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| For Rightmove, Zoopla & OTM |
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Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, |
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For Rightmove, Zoopla and OTM
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ensure that changes have been been submitted by using the update option outlined below 1. Update the portal From the property Marketing screen: |
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You may see different wording here |
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such as Update Rightmove or Update Website |
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These options will still update your property record
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| Image Added | 2a. Confirmation message: |
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| Image Added | 2b. Confirmation message: |
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AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to
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| title | For company website & other portals |
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Check portal upload reports in AgencyCloud
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| title | Click here for more information |
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You can access upload reports for each portal via AgencyCloud From the main menu: |
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Next steps
If you have completed
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all checks
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above & still have an
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issue…
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| with your company website |
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| title | If the above does not apply and you still have an issue |
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portal and log a ticket, making sure you include: |
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Changes to how a property is presented on a portal and what is sent to a portal/website needs to be requested via your Reapit key contact A key contact can click here to complete the Set-up / Amend Portal Feeds form to progress this |
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| Excerpt |
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Checks to follow if properties are missing or not feeding correctly to the company website or property portals, such as Rightmove, Zoopla, OnTheMarket |
