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Terminal or Citrix Server installs will need to be setup on the C:Drive drive of the server the users will be connecting to - AgencyCloud Reapit can not be added to a shared or network drive as this will cause performance issues
For example, if you have several servers load balanced, it will be the load balance servers AgencyCloud Reapit needs deploying to

Users should have read/write access to the Reapit folder on the C:drive to allow auto upgrades, or Reapit will need direct access to the server to manually upgrade the AgencyCloud build folder at the time an upgrade is released

ODBC, C++ and WebView2 Drivers will need to be installed on the server if AgencyCloud Reapit is directly loaded from the server - if none, then driver installs needed on the users machine

The install folder below contains a full build of AgencyCloud ready to copy and paste into the C:drive of the server - if access is allowed, AgencyCloud Reapit will automatically upgrade on first login
If not, please contact Reapit Support for assistance in applying an upgrade

Full server install

• Click file on right

• Click Download

• Double-click the downloaded file to run the install

Do we have an MSI for AgencyCloud Reapit that we can use?
No, we do not have an MSI install for AgencyCloud Reapit - this is not possible due to how it is configured, as the application is copied to the local app data folder of the users profile

Can I access AgencyCloud Reapit from home or abroad?
AgencyCloud Reapit can be accessed from anywhere as long as you have it installed, good internet access and valid login credentials - please note that some countries will block access or experience significant performance problems which is out of Reapit’s control

Can I restrict users access to AgencyCloud Reapit from anywhere? e.g. can I lock down AgencyCloud to it down so it can only be accessed from only my office?
AgencyCloud Reapit can be locked down to secure access via IP whitelisting, so only connections via this IP will work

Is AgencyCloud Reapit a web-based application, or do you have web-based app?
AgencyCloud Reapit is not a web based application, data is stored on Reapit’s cloud server but the AgencyCloud Reapit application requires an install as the interface UI to access your data

Where is AgencyCloud Reapit data stored? i.e. will this save to my machine?
If hosted by Reapit, all data minus HiRES images are stored on the cloud server, no AgencyCloud Reapit data will be stored locally

Can I use AgencyCloud Reapit on MAC of mobile device?
AgencyCloud Reapit is a windows based application so is not supported on MACs, Android or iPads - however, Reapit Mobile is available, which is a scaled back version of AgencyCloud for mobile users with a web-based interface - click here for more information on Reapit Mobile, or speak to your Reapit Customer Success Manager (CSM)

See this guide for more information:
Running Reapit AgencyCloud on an Apple Macintosh (Mac) device - using Parallels/similar

Can I access AgencyCloud Reapit with multiple accounts?

Yes you can - AgencyCloud the credentials unique identifier is the username, which is the email address stored in AgencyCloudReapit

To have multiple accounts, you either need multiple email addresses OR alias accounts
To use alias accounts, these need to be set-up by your local IT support