Versions Compared

Old Version 57

changes.mady.by.user Fiona Hardy

Saved on

compared with

New Version Current

changes.mady.by.user Fiona Hardy

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleCarry out an Internet Check in AgencyCloud

The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any issues

1. Access Internet Check

From the property record in AgencyCloud

  • Click Marketing

  • Click Internet Check

2. Issue(s) identified

Potential upload problems for the property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared

Tip

Your property should now upload to the relevant property portals or your company website

This may not be immediate due to scheduled feed times

This error refers to the
Expand
titleAre If you getting get an error message stating 'Agency is : ...blank'?

Ensure that a relevant agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency fieldselected for the property - it should not be blank

On a sales property:

  • Click Financial

  • In Selling Agency drop down menu (top right), select the required type

    Image Added

On a lettings property:

  • Click Rent/Fee Details

  • In Agency drop down menu (top right), select the required type

    Image Added
Expand
titleIs the property status correct in AgencyCloud?

  • The status of your property must be at Available status - this applies to both sales & lettings properties

  • Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
    See this guide for more information: Portal feed change requests & standard settings

If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form

Expand
titleIs your property on OnTheMarket (OTM) but not others?

  • If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set

to delay by 24-36 hours

  • on a delay of at least 24 hours (could be up to 48 hours)

  • Upload timing is agreed by the key contact for your business

- contact


  • Contact your local key contact for more information on this

Expand
titleIs your property missing from Rightmove, Zoopla or OTM ?

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal

From the property Marketing screen:

  • In the Internet panel, click Update portals

  • Select the portal to send to

Info

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

2a. Confirmation message: sending successful

If this message is displayed, the property has now been sent to the portal

It can take 15-30 minutes for the portal to process the submission

2b. Confirmation message: no update required

  • If you see this message then AgencyCloud sees that the property is with the portal and no changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

...

Expand
titleIf the issue is with your company website

  • Contact your website provider/hosting service as they will need to investigate

  • If they identify an issue which Reapit need to action, the website provider/hosting service should log a case ticket with the Reapit Service Desk with the technical details of the issue

...