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This is particularly useful for properties that are not generating viewings or interest, as the comments can be used to identify why this might be the case
1. Adding comments to the applicant journal When speaking to an applicant to gain their feedback on property details sent out: Open the applicant journal and expand the Matches section
Select a property to write follow up comments on
In the Match panel (on right), click + Add follow up
Enter comments and click the cross icon to close the window
Comments are automatically saved
Continue adding comments for other properties, where possible
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2. Accessing comments in the property journal Before carrying out a vendor/landlord update: Open the property journal and expand the Matches section
Follow up comments already added are displayed beside the matched applicants
Select a match entry to display the follow up comments in the Follow up panel on the right
This will also show details of the selected matched applicant on the right
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This provides information to pass on to the client regarding interest on their property |
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3. Searching the journal If looking for notes entered within a particular time frame (e.g. since the property had a price change): Enter the relevant date range in the Dates fields; the journal will automatically filter out all entries outside of this range To show all entries again, click Filter, Clear all filters
The search field can be used to find entries with a particular note added: Type the key word(s) and press Enter To show all entries again, click Filter, Clear all filters
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Adding follow up comments on match results is particularly useful for properties that are not generating viewings or interest, as the comments can be used to identify why this might be the case |
