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This guide has been reviewed against our global client base and classed as relevant to all

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regions

This page explains

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the process to follow to transfer funds between accounts

1. Raise an admin fee with no VAT/GST to the account where the funds are currently situated

  • Allocate the incorrectly receipted funds to the admin fee invoice

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2. Raise a goodwill credit to the account where the funds should belong to 

  • The funds are now removed from the incorrect account and now are on the correct account via the agent

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The process to follow to transfer funds between accounts