Page Comparison

1. An online enquiry is sent via your company website or a property portal

1. 
   (such as Rightmove, Zoopla, etc.

1. )

2. An auto-response is triggered and

1. sent back to the enquirer

1. (to the email address entered by them as part of their enquiry) - the template used for the auto-response will be dependent on the enquiry received and the content of it will be tailored accordingly

2. The enquiry is received into AgencyCloud as an Internet Registration, accessed via the Organiser
   

1. (as usual for portal leads)

1. Generic enquiry template

• Generated when a generic enquiry or issue is received via a portal/company website
  Rather than (as opposed to an enquiry on a particular property and/or a valuation request)

• Due to the generic nature of the enquiry, the auto-response won’t show any propertiesThe auto-response will be sent back to the email address entered by the sender as part of their enquiry

• The enquiry will be received by the closest office to the enquirer’s address
  (arriving into that office’s Internet Registrations screen, accessed via the Organiser)

2. Valuation request template (sales/lettings)

• Generated when a valuation/lettings request is received via a portal/company website

• The template type generated for the auto-response depends on whether the enquiry is for a property to be sold or to let

• The auto-response will include properties from the closest office to the enquirer’s address and can also show recently sold/let properties

• When clicking on a property, the enquirer will be directed to the property detail page on the your company website, allowing additional details to be accessed

3. Property enquiry template (sales/lettings)

• Generated when a specific property enquiry is received via a portal/company website

• The auto-response will show the property that has been enquired about, including the price and basic property detail (e.g. bedrooms, receptions, bathrooms)

• Details of the property manager assigned to the enquiry will be shown in the auto-response, including their image and contact details

• The auto-response will also include properties that are similar to the one enquired about