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This guide has been reviewed against our global client base and classed as relevant to all regions

If you have imported your bank statement

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and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date

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This page explains how to mark the receipt as unknown

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and how to allocate once you've identified where the money belongs

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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

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1. Import your bank statement file

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From Import Receipts from Bank

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Statement:

  • Highlight the unknown receipt

  • Select Unknown (bottom of screen) 
    This marks the entry

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  • as Unknown Tenancy 

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  • Click Post

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2. Reconcile the unknown amount

  • Open the

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  •  Bank Reconciliation screen and reconcile the unknown amount

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3. Unknown amount

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in Import Receipts from Bank Statement

  • The unknown amount will stay within the Import Receipts from Bank Statement

  • This

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  • can stay here, either until the funds are ready to be allocated to a tenancy

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  • or reversed

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If you have imported your bank statement and have a receipt that you cannot allocate, you can mark the receipt as unknown so that you can investigate this and allocate at a later date