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This guide has been reviewed against our global client base and classed as relevant to

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all regions

This page explains how to mark funds as unknown where they have previously been receipted to

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a tenant

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/landlord in error

1. Mark as unknown receipt

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From the

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ledger where the funds have been receipted, in the Transactions screen:

  • Right-click over the funds and select Mark as unknown receipt

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2. Review the ledger

  • The receipt will be removed from the ledger

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3. Review unknown receipts

InImport Receipts from Bank Statement

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:

  • the funds will be displayed in the unknown section

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  • and are ready to be receipted to the correct tenancy/landlord

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  • or to be reversed

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How to mark funds as unknown where they have previously been receipted to a tenant/landlord in error