Are you a new user, or have you changed office recently? - You may not have been given access to Internet Registrations Contact your business's Reapit self-service administrator who can provide you with access (this is not controlled by Reapit Support) - Make sure the offices you want to see have been selected on your AgencyCloud Organiser screen Once you have access to Internet Registrations, go to the panel on the Organiser that displays Internet Registrations, hover over the panel and click the cog icon on the panel header to access Panel Setup, make sure the Offices to include field has your office(s) in it, click the tick to save Is this a new office or has the office email account changed? - Your key contact will need to raise a request to get the new email associated with the office Is the lead from your own website? - Any change in format can stop the import of leads Please check with your website provider whether the format has changed - if there has been a change, your key contact will need to raise a request with Reapit to have the template updated Have you checked the email format? - Create a test email using the format outlined in this guide (see section titled Email formats - new formats) - Then send your test email to where your leads are being sent or forwarded to Use a property reference the user has access to Has the test lead email imported? - If the test lead has imported, then this points to the issue being that the format of the lead template has changed - Your key contact will need to raise a request to have the changed format applied to the importer routine |