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Tip

Cancelling a tenancy is usually done when it is at the status of Arranging Tenancy - if a tenancy has already started, then the end of tenancy processes need to be completed, as outlined here:
End of tenancy


Add Image Removed

Select the relevant Reason & add Comments

Image RemovedImage RemovedSee 3a for examples

1. Change tenancy status to cancelled

From tenancy:

  • Click tenancy Status menu and select Tenancy cancelled

  • Select Tenancy cancelled

    • 2. Confirm tenancy cancelled

    • Click Yes

    3. Tenancy cancelled reason

    Where configured, after cancelling a tenancy, you will be asked to:

    • Enter the Reason

    Expand
    titleComplete the cancellation reason

    • and add Comments, if required

    • Click OK

    • Image Added

    Examples

    Image AddedImage Added

    4. Tenancy cancelled

    The tenancy status is Tenancy Cancelled & the property status is to To Let - Available again

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