End of tenancy
This guide has been reviewed against our global client base and classed as relevant to all regions
This page outlines the processes to follow to end a tenancy
If you need to cancel a tenancy (due to it not starting/progressing past Arranging Tenancy), follow these guidelines instead: Cancelling a tenancy
1. Confirm tenancy end date From the tenancy:
| |
2. Enter reason Enter the reason for this tenancy ending - this is logged in the property journal and the tenancy record
 |  |
3. Book check out appointment From the Post-Tenancy tab:
The check out appointment date/time is displayed on the Post-Tenancy tab:
| |
4. Original End date field The Original end date field should be completed when a tenancy has ended prior to the original arranged end date | |
5. Access post-tenancy checks Post-tenancy checks need to be completed From the Post-Tenancy tab:
| |
5a. Attach associated documents & re-order the checklist To attach associated documents
To change the order of the checklist
| |
6. Update & complete post-tenancy checks
| |
7. Re-letting the property To re-let the property while you are waiting for the current tenancy to end From the property record:
 | Making the property available means it will be uploaded to the relevant property portals and matched to prospective tenants |
8. Mark tenancy as finished When the tenants have left the property mark the tenancy as finished From the tenancy:
|