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This guide has been reviewed against our global client base and classed as relevant to all regions |
There may be circumstances where a tenant should not be chased for rent arrears
This article outlines how to set a preference on a tenancy to not chase arrears - that tenant will then be excluded from the Arrears screen
From the tenancy record, Details tab, in the Accounts panel: |
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While the Do not chase box is ticked, the tenant will not appear in the Chase Arrears screen If/when circumstances change and the tenant should be chased, then go back to the Details tab and untick the Do not chase box |
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How to set a preference on a tenancy to not chase arrears |
