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This guide has been reviewed against our global client base and classed as relevant to all regions

Diary Reapit diary entries from AgencyCloud can be copied and synchronised with your Outlook calendar

This guide outlines how to set-up permissions for other users within your organisation who create diary entries in AgencyCloud, Reapit - giving them access to be able to copy and update entries in your Outlook calendar - therefore ensuring that AgencyCloud and Reapit and Outlook are always aligned

1. Share your calendar

From your Outlook Calendar: 

  • Click Share Calendar

  • Under the email address of the calendar you wish to share, select Calendar

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2. Set calendar permissions

The Calendar Properties window is displayed:

  • From the Permissions tab, click Add

    • In the Add Users screen, search for the required user(s) from your address book or type email address(es) manually

    • Click OK

  • Back in Calendar Properties, the names/email addresses just added are shown in the Currently sharing with window

    • select each name and choose the Permissions level to give them below

    • Click OK

  • The user(s) you've shared your calendar with will receive a sharing invitation by email which they must accept

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Note

If you see a message that says This calendar can't be shared, there are three possible reasons:

  • The email address is invalid

  • The email address is an Office 365 Group

  • The email belongs to an external user who isn't part of your organisation

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Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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How to set-up permissions for other users in your organisation who create diary entries in AgencyCloudReapit