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This page explains what to check for if rent invoices are not being raised.


1. Review invoice schedule

From the tenancy where the rent invoice has not been raised:

  • Review the invoice schedule


If the amount in the Rent column is greyed out, this is most likely due to the Agent's Role setting on the tenancy screen, see step 2 


2. Review Agent's Role setting

From the Tenancy Details tab, check the Agent's Role setting is required, each role is outlined below:

  • Letting only will raise a letting fee to the landlord only

  • Managed tenancy raises rent, letting and management fees

  • Collect first rent payment raises the first invoice of the tenancy only
    • If an invoice has already been raised - no more rent invoices will raise
    • If a letting fee is set, this will raise through the life of the tenancy

  • Collect rent up to date will raise rent invoices up to a user defined date only

  • Rent collection will raise rent invoices, the narrative on the landlord statement will show as Rent collection fees


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