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This page will explain what to check for if rent invoices are not being raised


1. Go to the tenancy where the rent invoice has not been raised for

  • Review the invoice schedule


  • If the Rent amount is greyed out this will most likely be the agents role set against the tenancy.

2. Review the Agents Role on the Tenancy Details tab

  • A Letting Only role will only raise a letting fee to the landlord


  • Managed Tenancy agent role raises rent, letting and management fee


  • Collect first rent payment will only raise the first invoice of the tenancy, if an invoice has already been raised no more rent invoices will raise.  If a letting fee is set this will raise through the life of the tenancy


  • Collect rent up to date will only raise rent invoices up to a user defined date


  • Rent collection agent role will raise rent invoices, the narrative on the landlord statement will be 'Rent collection fees'

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