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This page explains how to mark funds as unknown where they have been receipted to either a tenant or landlord by mistake.


1. Access the funds and mark as unknown  

From the ledger where the funds have been receipted:

  • Right-click over the funds and select Mark as unknown receipt

  • Click Yes

2. Review the ledger

The receipt will be removed from the ledger

3. Review unknown receipts

In Import Receipts from Bank Statement, the funds will be displayed in the unknown section, ready to be receipted to the correct tenancy/landlord, or to be reversed

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