Reapit can provide integration to your telephony solution and, in most instances, this will have been set up and configured before being deployed
This guide will help you troubleshoot the most common scenarios - in many instances, when an issue occurs - your IT Support/provider will be needed, as they are responsible for your telephony solution
Are other users in your organisation using telephony integration with Reapit?
No
Yes
As integration is already in place, your issue could be because you are a new user and/or recently set up - if so, this should be a quick solution
1. Check if integration is enabled From the main menu: Click your name/office (top left of menu) and click Administration
|
|
2. Check device As shown above, click Administration and select Phone Setup: If nothing is shown (as shown right), the integration will not work
If correct, follow the troubleshooting guidance below If incorrect, select the correct device from the list |
|
3. Still not working? Carry out some straightforward, technical checks, as outlined below | |
a. Download test application Click here to download a simple test application Carry out steps 2-4 below If you get an error (see step 2) or the fields are not populated as expected (see steps 3-4), contact your IT Support/provider to resolve | |
b. No devices installed message If you see the message shown on the right, Reapit are unable to resolve this |  |
c. Inbound test Test: get someone to call your number or extension Call Direction = inbound Caller ID = your extension Called ID = person calling
|  |
d. Outbound test Test: dial out from your desktop Call Direction = outbound Caller ID = your extension Called ID = number dialled
|  |
4. Still have an issue after completing the steps above? Please raise a query with the Reapit Service Desk, as your issue may relate to a configuration that needs to be reviewed If you haven't carried out all the checks above, please do so before contacting the Service Desk | |
Related articles