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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

This page explains how to credit back a deposit/bond invoice.


1. Check if deposit has been paid

From the tenancy:

  • In the Accounts panel, beside the Deposit field, click Manage


If Deposit Paid shows as None:

  • click Deposit Credited and select Raise Credit Note
  • Move to step 2

OR

If Deposit Paid shows a monetary value:

  • this can only be returned via Refund Deposit


Deposit Credited can only be used on deposit invoices raised that have not yet been paid



2. Enter amount to be credited

  • Enter the Amount that is to be credited plus a Description for the credit

  • Click Accept


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