This guide has been reviewed against our global client base and classed as relevant to all regions
How to refund any unallocated monies currently held on the tenant ledger
1. Access Tenant Repayments option From the tenancy, Accounts Functions panel:
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2. Tenant refunds screen The amount to be refunded will display in the Payable section The system will attempt to settle any outstanding invoices, and release the balance
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3. Multiple tenants If there are multiple tenants, you will be able to disburse the refund to either tenant - or between their accounts
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