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This guide has been reviewed against our global client base and classed as relevant to all regions

This article outlines how to process a rejected BACS/ABA payment

From the Lettings/Rentals main menu, click Daily Accounts Processes:

  • Select Bank Reconciliation 
  • Locate the BACS/ABA entry that contains the failed payment and double-click 



  • From the Payment Breakdown screen, un-tick the failed payment and click Accept



  • Click Yes to resubmit the item to the BACS/ABA and Cheque Run

The item will appear in the BACS/ABA and Cheque Run only after the rest of the BACS/ABA payments have been reconciled

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