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This guide has been reviewed against our global client base and classed as relevant to all regions

A tenant can submit meter readings via the Consumer Portal - after submitting, the reading is updated in AgencyCloud

To do this, the tenant needs to access their tenant view first - as outlined here:
How to access tenant view on the Consumer Portal

1. Access meter readings option

From tenant view:

  • Click Meter Readings

2. Select meter & view previous readings

  • Click required meter type
    For example, Electric

  • Clicking any meter type will display a list of readings, as shown right

  • To add a new reading, see next step

3. Enter reading

  • Select required meter type and click Add (top right)

    In this example Water was selected, although this can be changed by clicking the type menu and selecting Gas or Electric

  • Enter reading & Select Date of when the reading was taken

  • Click Add

4. New reading added to Consumer Portal & AgencyCloud

  • The new reading is added to the list

  • The reading is also updated in AgencyCloud (on the tenancy Management tab)

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