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This guide has been reviewed against our global client base and classed as relevant to all regions

A tenant can submit meter readings via the Consumer Portal - after submitting, the reading is updated in AgencyCloud

To do this, the tenant needs to access their tenant view first - as outlined here:
How to access tenant view on the Consumer Portal

1. Access meter readings option

From tenant view:

  • Click Meter Readings

2. Select meter type & view previous readings

  • Click required meter type
    For example, Electric

  • Clicking any meter type will display a list of readings, as shown right

  • To add a new reading, see next step

3. Enter reading

  • Select required meter type and click Add (top right, shown above)

    In this example Water was selected, although this can be changed by clicking the type menu and selecting Gas or Electric

  • Enter reading & Select Date of when the reading was taken

  • Click Add

4. New reading added to Consumer Portal & AgencyCloud

  • The new reading is added to the list

  • The reading is also updated in AgencyCloud (on the tenancy Management tab)

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