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This guide has been reviewed against our global client base and classed as relevant to all regions

An IRE / Reapit Bookings user should follow the instructions below in order to change their password

1. Change password from old/temporary password to new password

From main screen:

  • Click user name (bottom left)

    User name bottom left.png
  • Click Change Password

    Change password option.png
  • Enter the following:

    • Old/Temporary Password: enter your current password (or a temporary one issued to you)

    • New Password: enter your new password
      Use the advice on screen regarding password length & content

    • Confirm New Password: enter new password again

    • Click Change Password

Enter new password.png

2. Log in using new password

The login screen will be displayed:

  • Enter your new Password and click Log In

    1 - Log in with new password.png

3. Verify new password

You will now be required to verify the login - follow the steps presented

Complete Two Step Authentication

  • A verification code is sent to your mobile

  • Enter the Verification Code received and click OK

    2 - Authenticate login.png

A confirmation prompt is displayed to notify that a verification email has been sent to your inbox:

  • Click OK

    3 - Confirmation of email sent.png

4. Complete the password change and login authentication process

From email inbox:

  • Open email and click link titled click here

4 - Email.png

The password change and login authentication process is now complete and the system can be used as normal - the new password should now be used when logging in

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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