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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

Credit notes can be printed, saved as PDF and emailed. 


1. Create credit note 

From the Credit Notes screen:

  • Select/enter details of the item to credit, as usual

  • Click Next


2. Options to print, save & email

  • Enter details of the credit

  • Options are available to:
    Print credit note
    Store PDF credit note
    Email PDF credit note

    Tick the required option(s)
  • Click Finish

3. Print credit note

If the Print credit note option was selected in step 2:

  • An option to preview the credit note is offered - if selecting Yes, the credit note will be displayed

  • Print options will also be displayed to allow you to send the document to a printer


4. Store PDF credit note

If the Store PDF credit note option was selected in step 2:

  • The credit note is automatically stored in the Letters or Documents screen as a PDF document

5. Email PDF credit note

If the Email PDF credit note option was selected in step 2:

  • The credit note is attached as a PDF document to a new email message, with the relevant email address in the To field


6. Transactions

The credit note can also be printed from the Transactions screen:

  • Right-click over the credit note

  • Select Print credit note 


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