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This article contains the frequently asked questions for customers migrating to AWS.


Terms & Conditions

For the Terms & Conditions of your contract with Reapit - click here


 1. When do I have to install the prerequisites by?

We recommend you install the prerequisites as early as possible as they will not impact existing functionality in any way. However, we will be unable to progress your migration until these are all complete.

We will be enabling a prompt in your Agency Cloud solution in due course to download the latest version of required drivers. This prompt will only appear if these updates have not yet been done.

If your IT Department is undertaking this task for you, please let us know.


 2. What if our users don’t have admin rights to install the prerequisite?

This update will require admin privileges. If this is not available please speak to your IT company / department.


 3. Why is this needed?

The update increases the security posture of our application, as well as prepare you for the upcoming move to AWS.


 4. When will I move over to AWS?

The migration is dependant on a number of factors based on the complexity of your existing environment and the tools that you currently use. We will be delivering the migrations in tranches, and your Reapit Customer Success Manager (CSM) will be able to give you indicative timescales in early August.


 5. What impact will this have on updating my website?

If your website is powered by a webservice and is being used in the intended format, there will be no change required as the endpoints and access details will remain the same.

Any other upload mechanisms should be unaffected, but contact us if you would like to review.


 6. Will our portal feeds be affected?

Portal feeds will be stopped during the migration and restarted automatically after the migration time.


 7. Will we be able to access Reapit Agency Cloud during the migration?

Migration will be during out-of-office hours (between 18.00-05.00 GMT); during this time access to Reapit Agency Cloud (desktop) and Reapit Mobile will be unavailable.


 8. Will all our existing Reapit Agency Cloud functionality be affected in any way?

All approved existing integration/functionality via Agency Cloud will continue to be available. We will be in touch with you separately if updates are needed as part of the AWS move, although any changes will be minimal at this stage.


 9. Will we have immediate access to Foundations and the Market Place?

You will have access to Foundations (link coming soon) and the App Marketplace approximately 7-10 days after you have been migrated. 


 10. Will our login be affected in anyway?

Providing users log in via their email address, there will be no change. However, it is now required that all users must have a unique email address. If you need further guidance on this, please get in touch.


 11. Who do I contact if I have any further questions about my AWS migration?

If you have any technical queries, please email: awsmigration@reapit.com

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