Emails sent via workflow from a specific email address
- Fiona Hardy
This guide has been reviewed against our global client base and classed as relevant to all regions
From AgencyCloud 12.147+, an email generated via automated workflow settings can be set-up to be shown to the recipients as being sent from a specific email address, providing the user has the permissions to send messages from that mailbox
This allows a central email address to be used for workflow - emails will show as being sent from that email address - and any replies to the email will be sent to the central mailbox
Workflow is a predefined sequence of steps which are applied to a specific record - often used with task plans - for more information, click here: Workflow & task plans
Task plans and workflow need to be set-up and configured, click here to contact Reapit Support to request set-up
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