Emails sent via workflow from a specific email address

Owned by Fiona Hardy, created
Last updated: Aug 29, 2023
1 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

From AgencyCloud 12.147+, an email generated via automated workflow settings can be set-up to be shown to the recipients as being sent from a specific email address, providing the user has the permissions to send messages from that mailbox

This allows a central email address to be used for workflow - emails will show as being sent from that email address - and any replies to the email will be sent to the central mailbox

Workflow is a predefined sequence of steps which are applied to a specific record - often used with task plans - for more information, click here:

Task plans and workflow need to be set-up and configured, click here to contact Reapit Support to request set-up

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