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If you can't find one or more of your properties on a portal (Rightmove, Zoopla, On the Market etc) or on your company website, this page outlines how to use the inbuilt Internet Check tool. This tool will help you identify why the property is missing and then allow you to rectify the issue.

The Internet Check tool carries out a basic check of the chosen property record.

 Have you tried the 'Internet Check' tool?

1. Locate property

Locate the property that is missing from the portal:

  • Open the property record

  • Click Marketing

2. Use Internet Check function

  • Click Internet Check

    This performs an examination of the current property record in order to identify any issue(s) 

3. Issue(s) identified

A pop-up box will be displayed and the potential upload problems for this property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared


Your property should now upload to the relevant property portals or your company website

 Do you advertise with OnTheMarket and is your property upload delayed?
  • If you advertise with OnTheMarket, it may be that the property has not been uploaded yet due to their Earlybird delay. This means that your property will appear on OnTheMarket before any other portal and will be uploaded once the delay has expired


 Are you getting an error of 'Agency is: ...'?
  • This error is referring to the agency type that has been set via the property, Financial or Rent/Fee Details screen, Selling Agency or Agency field


 Is the property status correct?
  • The status of your property must be in an Available status, whether it's a sales record or a lettings record, you need to check with your Reapit key contact (usually your branch manager) to make sure the status of your property is permitted to upload to your website or portal


 Have you checked the portal upload reports?
  • You can check the nightly upload reports stored by clicking Reports then Custom Reports in order to see if your property was sent in the previous nights' feed or is online at the moment using either of these options:

    View .... Nightly Upload Results

    View .... Properties Online



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