Organiser category/panel data blocked when slow to load

This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.195

This option is enabled by default for all customers and assumes a category/panel is slow to load when it has been attempting to load for more than 10 seconds
Where deemed appropriate, Enterprise customers can request for this feature to be disabled or the default number of seconds to be changed, click here to contact Reapit Support

To ensure efficient loading of the Organiser, any categories/panels that are slow to load will be blocked and will not automatically run when next launching the Organiser - any blocked category/panel can be manually loaded when required

On systems where the load of the Organiser was taking longer than the default setting (see configuration note above), this update allows the Organiser to load quicker and be ready to use within the default setting

It is often the case that not every element within a panel or category is required, for each user, every time the Organiser is launched - when a category or panel is required, it can be loaded easily with a one click which often results in a quicker load of that data than seen prior to this update

When launching the Organiser:

Any category that is slow to load will be displayed with a refresh icon
As seen in the Overview, To do List and Property Management panels below
Any panel that is slow to load will be displayed with text informing that it has been slow to load
As seen in the My Appointments and Post-tenancy checks incomplete panels below

If you need access to a slow to load category, click the refresh icon - or, for a slow to load panel, click the information text

What is considered as a ‘slow’ load is taken from configuration settings
The default setting is 10+ seconds (see configuration notes in the panel at the top of this guide)

Organiser category/panel data blocked when slow to load

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