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The below article details how to access and run the User Access Report

This report lists all users and the numbers of times they've logged in to the Reapit Agency Cloud by month. The report counts up to one login per day, multiple logins are not counted.

Our licence fees are invoiced monthly in advance. The user numbers are reviewed quarterly and based on the usage over the previous 3 months. At that point, any starters or leavers that have been updated via our support desk will be added or removed. Once reviewed, the user numbers are then fixed for the next 3 months.

Please note, within this quarterly period, leavers will not be credited nor starters invoiced; unless the increase in user numbers is greater than 20%, in line with your licence agreement.

1. Finding the report

From the main menu:

  • Click the profile picture section in the top left of the screen 

  • Click Tools and select User Access Report

2. Configuring the report

  • Exclude inactive users - Click Yes
  • Split Full and Part Users - Click No

3. Generated report

  • The report should now have generated in a Microsoft Excel spreadsheet

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