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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC

This article explains how to mark an unknown receipt as a reversal, so that you can reconcile the debit leaving your bank account


1. Import receipts from statement

The receipt must be marked as unknown and reconciled (see 1a)

From Import Receipts from Bank Statement screen:

Display 

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  • Use the buttons at the top to display Unknown Tenancy

  • Right-click the entry and select Reverse unknown receipt
    This removes the entry

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Expand
title1a. How to mark as unknown and reconcile

From Import Receipts from Bank Statement screen:

  • Highlight the required entry

Select 
  • and select Unknown (bottom of screen)
    This marks the entry as Unknown
Tenancy 
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  • Click Post
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  • Open the Bank Reconciliation screen and reconcile the unknown amount
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2. Bank Reconciliation 

The reversed funds will now sit in the Bank Reconciliation, ready to be reconciled after the next Import Receipts from Bank Statement detailing the payment

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