Versions Compared

Version Old Version 33 New Version 34
Changes made by

Reapit Service Desk

Fiona Hardy

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Missing property or details not feeding across to the Portal or your website are a common reason to contact the Reapit Service Desk - follow the short steps below and you will be able to address these quickly and easily.

Please note changes to how a property is presented (Format) and the sending of additional status will not be addressed by the Service Desk.  If you wish to change which properties / how they are presented your Key contact will need to raise a request for change

Info

The Internet Check tool carries out a basic check of the chosen property record.


Expand
titleIs your property not on the Portal portal ?


Expand
titleIssue is missing property on the Portalportal


Expand
titleComplete the an Internet Check

Most queries are explained by completing this very simple

check 

check:

1. Locate property

Locate the property that is missing from the portal:

  • Open the property record

  • Click Marketing

2. Use Internet Check function

  • Click Internet Check

    This performs an examination of the current property record in order to identify any issue(s) 

3. Issue(s) identified

A pop-up box will be displayed and the potential upload problems for this property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared


Your property should now upload to the relevant property portals or your company website - bear in mind feed times as this may not be immediate


Common errors

- all

 

All of which can be addressed by the

agent and

user (not Reapit Service Desk):

Expand
titleAre you getting an error of 'Agency is: ...'?
  • This error is referring to the agency type that has been set via the property, Financial or Rent/Fee Details screen, Selling Agency or Agency field



Expand
titleIs the property status correct?
  • The status of your property must be in an Available status, whether it's a sales record or a lettings record, you

  • You need to check with your Reapit key contact (usually often your branch manager) to make sure the status of your property is permitted to upload to your website or portal


Expand
titleDo you advertise with OnTheMarket and is your property upload delayed?
  • If you feed to OTM and your property is on that Portal and not others

  • This will be correct, as many customer delay properties going to other portals by 24 ,or 36 Hours hours (your key contact can verify this for you)

  • Do You do not need to contact the Reapit Service Desk for this issue - as the timing is agreed by your businesses business's key contact



If you see this

you may need to update the portal, as follows:

Expand
titleMissing from Rightmove, Zoopla, OTM ?

If no issue is flagged by the Internet Check and your property is missing from

the

one of the websites mentioned above,

if you have not 'updated' the Portal, the details will not have been sent		Guidance
  • Go to the marketing screen for the property
  • Click on Update Portals
  • Select Portal to send to 

Image Removed

1. Update the portal

From the property Marketing screen:

  • Click Update portals

  • Select the portal to send to


Image Added

2a. Confirmation message: sending successful

  • If this message is displayed, the property has now been sent to the
Portal
  • portal

    It can take 15-30 minutes for the Portal to process the submission

Image Modified

2b. Confirmation message: no update required

  • If you get this error
RPS doesnt
  • , your Reapit software does not think anything needs
to 
  • to be sent to the portal
  • If you
dont
  • don't believe this is the case, make a
simply
  • simple change (e.g. remove a comma on a description field and save the property)
Re-Send the property

  • Repeat step 1 to update the portal again
Image Modified






Expand
titleDetails on the Portal portal not the same as RPS your Reapit software??

Feeds to the main agency portals (Rightmove, Zoopla and OTM) are fed by a Real Time Data Feed, changes need to be submitted by the agent (not Reapit Service Desk

(

):

Expand
titleRightmove, Zoopla or OTM ?

Ensure that changes have been submitted:

  • Go to the marketing screen for the property
    • Click on update

    1. Update the portal

    From the property Marketing screen:

    • Click Update portals

    • Select the portal to send
    to 
    • to


    Image Modified

    2a. Confirmation message: sending successful

    • if you see this message the property has been sent to the portal with updated details
    Image Modified

    2b. Confirmation message: no update required

    • If you see this message then
    RPS
    • your Reapit software sees that the property is with the portal and no changes are required

    • If you believe this is not the case, then make a simple change to summary/description (e.g. remove a full stop and save)
    Re-send the property

    • Repeat step 1 to update the portal again


    Image Modified

      

    Other Portals / Client Web Site portals / company website

    • Other portal feeds are sent on a scheduled basis 3 times a day
      • Mid
    • - mid morning, mid afternoon, early evening

    • If your update is before / after these times, then please do not contact the Reapit Service Desk as we cannot are unable to change these times



    Expand
    titleHave you checked the portal upload reports?
    • You can check the nightly upload reports stored by clicking Reports then Custom Reports in order to see if your property was sent in the previous nights' feed or is online at the moment using either of these options:

      View .... Nightly Upload Results

      View .... Properties Online


    Expand
    titleCompleted checks and still think something is wrong ?


    Expand
    titleMissing / Incorrect on your own Website website ?
    • If you have not been able to address the issue following guidance above and it relates to your own business website

    • You will need to contact your website provider/hosting, as they will need to investigate the issue as it is beyond the scope of the Reapit Service Desk

    • If they identify an issue, they should log a case with the Reapit Service Desk as the issue is likely to be more technical


    Expand
    titleOtherwise ...
    • Please provide the Reapit Service Desk with the following

    • Property Code, Portals portals/ Websites websites where there is an issue

    • Confirmation that all checks have been completed in this guide (as the team will only re-visit these as they ; 99% of the time the items in this guide resolve the query and the team will just need to revisit these

    NB: Please please do not log cases to amend which properties or how they are formatted onliine via a Query.  These must be raised by a Key Contact as a request for changeonline using a 'query' form on the Service Desk Portal. Such requests must be be raised by your key contact as a 'request for change'.



    Filter by label (Content by label)
    showLabelsfalse
    max5
    spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@a45
    showSpacefalse
    sortmodified
    reversetrue
    typepage
    cqllabel = "supportfaq" and label in ( "portal" , "selfserve" ) and type = "page" and space = "RW"
    labelsself service amend user negotiator employee details

    Page Properties
    hiddentrue


    Related issues



    ...