Missing property on a portal or company website

Missing property or details not feeding across to the Portal or your website are a common reason to contact the Reapit Service Desk - follow the short steps below and you will be able to address these quickly and easily.

Please note changes to how a property is presented (Format) and the sending of additional status will not be addressed by the Service Desk. If you wish to change which properties / how they are presented your Key contact will need to raise a request for change

The Internet Check tool carries out a basic check of the chosen property record.

Is your property not on the Portal ?

Issue is missing property on the Portal

Complete the Internet Check

Most queries are explained by completing this very simple check

1. Locate property

Locate the property that is missing from the portal:

Open the property record
Click Marketing

2. Use Internet Check function

Click Internet Check

This performs an examination of the current property record in order to identify any issue(s)

3. Issue(s) identified

A pop-up box will be displayed and the potential upload problems for this property will be listed

Work through the potential problems listed
Run the Internet Check again to ensure the issues are cleared

Your property should now upload to the relevant property portals or your company website - bear in mind feed times as this may not be immediate

Common errors - all of which can be addressed by the agent and not Reapit Service Desk

Are you getting an error of 'Agency is: ...'?

This error is referring to the agency type that has been set via the property, Financial or Rent/Fee Details screen, Selling Agency or Agency field

Is the property status correct?

The status of your property must be in an Available status, whether it's a sales record or a lettings record, you need to check with your Reapit key contact (usually your branch manager) to make sure the status of your property is permitted to upload to your website or portal

Do you advertise with OnTheMarket and is your property upload delayed?

If you feed to OTM and your property is on that Portal and not others
This will be correct, as many customer delay properties going to other portals by 24,36 Hours (your key contact can verify this for you)
Do not contact the Reapit Service Desk for this issue - as the timing is agreed by your businesses key contact

Missing from Rightmove, Zoopla, OTM ?

If no issue is flagged by the Internet Check and your property is missing from the one of the above, if you have not 'updated' the Portal, the details will not have been sent

Guidance
Go to the marketing screen for the property Click on Update Portals Select Portal to send to
If you see this, the property has now been sent to the Portal It can take 15-30 minutes for the Portal to process the submission
If you get this error RPS doesnt think anything needs to be sent If you dont believe this is the case, make a simply change (remove a comma on a description field and save property) Re-Send the property

Details on the Portal not the same as RPS ?

Feeds to the main agency portals (Rightmove, Zoopla and OTM) are fed by a Real Time Data Feed, changes need to be submitted by the agent (not Reapit Service Desk(

Rightmove, Zoopla or OTM ?

Ensure that changes have been submitted

Go to the marketing screen for the property Click on update portals Select portal to send to
if you see this the property has been sent to the portal with updated details
If you see this then RPS sees that the property is with the portal and no changes are required If you believe this is not the case, then make a simple change to summary/description (remove a full stop and save) Re-send the property

Other Portals / Client Web Site

Other portal feeds are sent on a scheduled basis 3 times a day
- Mid morning, mid afternoon, early evening
- If your update is before / after these times then please do not contact the Service Desk as we cannot change these times

Have you checked the portal upload reports?

You can check the nightly upload reports stored by clicking Reports then Custom Reports in order to see if your property was sent in the previous nights' feed or is online at the moment using either of these options:

View .... Nightly Upload Results

View .... Properties Online

Completed checks and still think something is wrong ?

Missing / Incorrect on your own Website ?

If you have not been able to address the issue following guidance above and it relates to your own business website
You will need to contact your website provider/hosting, as they will need to investigate the issue as it is beyond the scope of the Reapit Service Desk
If they identify an issue, they should log a case with the Reapit Service Desk as the issue is likely more technical

Otherwise ...

Please provide the Reapit Service Desk with the following
Property Code, Portals / Websites there is an issue
Confirmation that all checks have been completed in this guide (as the team will only re-visit these as they 99% of the time resolve the query

NB : Please do not log cases to amend which properties or how they are formatted onliine via a Query. These must be raised by a Key Contact as a request for change.

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