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| title | Is your property missing from Rightmove, Zoopla or OTM ? |
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If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below 1. Update the portal From the property Marketing screen: | Info |
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You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record |
|  | 2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |  | 2b. Confirmation message: no update required If you see this message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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Property details on
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portal/
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company website not the same as those shown in AgencyCloud?
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| title | Click here for more informationFor Rightmove, Zoopla & OTM |
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Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent For Rightmove, Zoopla and OTM Ensure ensure that changes have been been submitted by using the update option outlined below 1. Update the portal From the property Marketing screen: | Info |
|---|
You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record |
| | 2a. Confirmation message: sending successful | | 2b. Confirmation message: no update required If you see this message then AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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| title | For company website & other portals |
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| / company website |
Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening You may need to wait for next scheduled upload to take place to see latest changes The Reapit Service Desk are unable to change these times
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| title | Click here for more information |
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You can access upload reports for each portal via AgencyCloud From the main menu: Click Reports then select Custom Reports
Options to access reports for each portal are displayed  Image Removed Image AddedNightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal Properties Online reports highlight if your property is currently online in the selected portal
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If you have completed
...
all checks
...
above & still have an issue…
...
If
...
the issue
...
is
...
with your company website
...
:
Contact your website provider/hosting service as they will need to investigate
If they identify an issue
...
which Reapit need to action, the website provider/hosting service
...
should log a case with the Reapit Service Desk with the technical details of the issue
...
...
If the above does not apply and you still have
...
an issue:
...
...
portal and log a ticket, making sure you include:
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| Tip |
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Changes Note that changes to how a property is presented on a portal and the sending of additional status options need what is sent to a portal/website needs to be requested via your Reapit key contact - if you are a A key contact , can click here to complete the Set-up / Amend Portal Feeds form to progress this |
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